Terms and Conditions
Last Updated on December 3rd, 2020
Contract – the document or documents that set out these conditions and all other details about your agreement with us. Placing an order does not form a legally binding contract. A contract is formed only when we have received and accepted your order.
We, us – FeetHero.com
You – the person, firm, company or other organization buying the goods from us.
These conditions override any terms and conditions you may have put forward, unless we have agreed to any other conditions in writing.
These conditions do not affect your statutory rights as a consumer.
2. Our charges
a. Payment terms for buying goods. You must pay us when you place your order.
b. Payment Methods.
We accept Visa, MasterCard and other cards accepted through Stripe’s payment processor. These details are taken using 128-bit encryption and a secure server.
3. Delivery and collection charges
You must pay us any agreed charges for delivery or collection of goods. If we quote carriage charges, these only cover the time needed to load or unload our vehicle at the address you have specified. You must pay extra for any further time you cause us to spend, including if we try to follow your instructions for delivering or collecting the goods but cannot do so because of your acts or failure to do something.
a. Damaged or Faulty.
If you the customer receive faulty goods, within the first 14 days please contact us where we can offer advice, or contact the manufacturer to remedy any issues.
Damaged goods must be signed damaged upon delivery or we cannot refund your purchase. Always check your delivery CAREFULLY for external damage before signing the acceptance note. After 14 days all tools will be repaired under the manufacturers warranty.
After 14 days any carriage charges become the responsibility of the purchaser to get the tool to us or manufacturer.
b. Items no longer required / incorrectly ordered
All changes to an order including returns & refunds must be made by the purchaser. It possible to overcome this by sending change requests via the purchasing email address.
Returns are the responsibility of the purchaser at own cost, with reputable carrier.
Definition of “Consumer” and “trade”
“consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.
“trade” means a person acting for the purposes relating to that persons trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.
If you, the trade customer incorrectly order or no longer require an item purchased, we will refund the said item in full, excluding any postage and packaging charges that we have incurred when shipping, and/or collecting the said item providing the returned goods are complete with the original packaging and are in a re-saleable condition, you must inform us in writing within 14 days of receipt of the item and the goods are returned to us within 14 calendar days of receipt. For our full returns address, see Customer Services at the bottom of these Terms & Conditions. We may at our discretion accept goods back after this time but we reserve the right to charge a restocking charge of up to 30%.
Consumers – Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancelation period will expire 14 days from the day you receive your goods or in the case of a split delivery the day on which that last part of you order is delivered.
To exercise the right to cancel your contract with us, you must inform us of your decision to cancel this contract by a clear statement.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you less the cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.
We will make the reimbursement using the the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You are only liable for any diminished value of the goods resulting in the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We recommend that any goods you return using a registered delivery service and that you package and protect all items so that they are received back in the condition that you sent them.
We may at our discretion accept goods back after this time but we reserve the right to charge a restocking charge of up to 30%.
5. Manufacturers Warranty
Manufacturers warranty is specified by the manufacturer of the said item, and will be stated within any documentation supplied with the said product.
6. Limits of our liability
a. All the times we quote for delivering or collecting the goods are approximate.
b. We will not be liable for any delays caused by circumstances beyond our reasonable control, e.g. acts of God, civil commotion, riots, flood, fire, and legislation.
c. If the goods break down or stop working properly during a manufacturers warranty period (see 5. Manufacturers Warranty), we will try to repair the fault as soon as reasonably possible after you have reported it and returned the said goods to us.
d. We will not be liable for any indirect loss, or any loss of business or profits, savings you expected to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly.
7. Ownership of and responsibility for the goods you buy
a. If you buy any goods from us, you will become responsible for loss or damage as soon as the goods are delivered to you or your premises.
b. We own the goods until full payment has been received for all the goods we have supplied. We have the right to ask for the goods back if payment is not made in full for them.
8. Separate terms
If any term in this contract cannot be enforced, this will not affect the remaining terms.
FeetHero collects information lawfully and in accordance with the Data Protection Act 1998.
a. Information is collected during the ordering / registration process. The information is used to process your order.
b. The type of information that is collected about you includes: your name, your postal address, contact phone, fax and / or mobile number, e-mail address, credit / debit card details(stored by Stripe), dispatch address if different than you postal address.
c. We will not e-mail you in the future without receiving permission from you first.
d. If you have any questions / comments regarding privacy, please contact us.
10. Handling Complaints
FeetHero aims to respond to complaints within five working days of the complaint being received. All complaints should be forwarded to our customer services at the address below.
It is in our best interest to ensure that all complaints are dealt with fairly, effectively, and in a confidential manner.
11. Customer Services
Customer services are available on the following email: [email protected]
If you order products from our website we will send you an email confirming receipt of your order. Your order is an offer from you to us to purchase the goods. We accept that offer when we send you an email confirming that we have sent the goods to you.
Product descriptions and illustrations have been given in good faith but due to manufacturers policies of development and improvement may result in change and therefore they do not form and part of contract. Images and colors on the web site may not be accurate reproductions and are provided for guidance only.
In the event of any price errors or changes these will be confirmed to you at the time of ordering.
All offers are subject to availability. All trademarks throughout this web site are acknowledged.
Reproduction in any form of this web site is strictly prohibited without prior written permission of FeetHero.
14. Spamming and Abuse
We reserve the right to block/ban any user/IP Address which is believed not to be a genuine customer or potential customer of the company.
15. Events Outside Our Control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.